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Cele i odbiorcy szkolenia Kod: 3570 Cele / Korzyści dla Uczestników: Uświadomienie uczestnikom znaczenia psychologii w obsłudze klienta Poznanie metod i narzędzi przydatnych w kontakcie z klientem Rozwinięcie wiedzy uczestników w zakresie typologii klientów i właściwego doboru sposobów postępowania (szczególnie w trudnych sytuacjach) Nabycie praktycznych umiejętności zwiększających poziom zadowolenia klienta Odbiorcy: Osoby pracujące w kontakcie … Czytaj dalej